Refund & Returns
At THC Hangover, we want you to feel confident shopping with us. We stand by the quality of our products and strive to provide the best customer experience. Please review our Refund & Returns Policy below.
All Sales Are Final
Due to the nature of THC and cannabis-related products, all sales are final. For health, safety, and regulatory reasons, we cannot accept returns on opened or used products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number.
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A description of the issue.
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Photos of the damaged or incorrect items.
We will review your claim and, if approved, issue a replacement or store credit. Refunds may be granted at our discretion.
Order Cancellations
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Orders may only be cancelled if they have not yet been processed or shipped.
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Once an order is fulfilled and tracking information has been issued, it can no longer be cancelled.
Non-Returnable Items
For compliance and safety reasons, the following items cannot be returned or refunded:
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Opened or used products.
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Perishable or consumable goods (edibles, gummies, vapes, cartridges, tinctures, etc.).
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Clearance or promotional items.
Shipping Issues
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THC Hangover is not responsible for delays, lost, or stolen packages once they have been shipped and tracking is provided.
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Please contact the shipping carrier directly for delivery-related issues.
How to Request a Refund/Replacement
If you believe you qualify for a refund or replacement:
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Contact us at [Insert Support Email] within 48 hours of receiving your order.
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Provide your order number and details of the issue.
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Include clear photos of the product and packaging if applicable.
Our customer support team will review your request and respond within 3–5 business days.